Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Little Ko Creative. Your privacy is important to us and we are committed to properly managing, protecting and processing your personal data in accordance with this Privacy Policy, which applies to all Personal Data we collect through our Platforms or other channels.

When you submit information to us, or sign up as a customer on our website to purchase, view or otherwise browse any of the products, services or content offered by us, you agree and consent to Little Ko Creative.

What information do we collect?
When you visit Little Ko Creative, personal data that we may collect includes your name, contact details, mailing and delivery addresses, email address, birthday, your shopping or browsing behaviours, and any other information that you have provided us in any form of contact you have had with us. Additionally, we automatically collect device information from you. This is certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

How do we collect this personal data from you?
• When ordering through our website and platforms
• When registering an account with Little Ko Creative
• When subscribing to our newsletters, product updates, promotions and surveys
• When you browse our products and services
• When you accept our cookies and other tracking technologies on your device
• When you interact with our customer service
• When you interact with our social media, including liking, commenting or private messaging us, and other Little Ko Creative platforms.
• When you purchase a gift card from Little Ko Creative

We do not directly collect your credit card details to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies.  None of your credit card details are permanently stored with us. However, we may collect your bank account details to process refunds.

How do we use this personal data?
We use the Order Information that we collect to fulfill any orders placed through the site. This includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations, processing your returns or refunds in accordance with our Terms and Conditions and to personalise and improve your customer experience when you visit the Website and the Apps, for example by prioritising products and services appearing in your search results or feed, or in communications we send you.

Additionally, we use this order information to communicate with you, screen our orders for potential risk or fraud, and 
when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 We use the Device Information that we collect to help us screen for potential risk and fraud in particular, your IP address, and more generally to improve and optimize our Site by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

Sharing your Personal Information
We avoid sharing, and only share your Personal Information with third parties when absolutely necessary. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

You can opt out of targeted advertising by going through the website that it advertising to you. To read about this in regards to Facebook, go here.

Data retention and destruction
When Personal Data in our possession is no longer required for any reason connected to it's original collected purpose or it is no longer necessary for us to hold on to your information for any other legal or business purposes, we will exercise measures to ensure your Personal Data is either destroyed or anonymised. If this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

Updates to our Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at

Last Updated 05/2021